About Pro-Source Insurance Agency/ Harnem Insurance Group
Pro-Source Insurance Agency/ Harnem Insurance Group is an Independent Insurance Agency representing many different companies for your insurance needs. We carefully selected our carriers in order to provide you with the best level of service, price and coverage. As independent insurance agents, you have the ability to choose the best carrier for your insurance needs. That is the main advantage to using an independent insurance agency, we work to satisfy your needs.
Our goal is to educate and service the our community and throughout the state of Texas. Through our independence, we strive to educate the community on the best options for their insurance needs. We can provide an assessment of your insurance needs with a choice of which package fits you best.
We are dedicated to providing our customers in Texas with the best coverage at competitive rates. Just make one call to our agency, and we can shop your coverage through many top rated companies. With our professional staff, we can be your liaison with the insurance carrier in the event of a claim. We work for you, not the insurance company.
We want you to have a positive overall experience with Pro-Source Insurance Agency/ Harnem Insurance Group. Our one on one service approach is our #1 goal for all our insurance clients. Give us a call at 214-227-1010 or contact us through one of our quote forms, and we'll be happy to answer any of your insurance questions.
Notice of Privacy Policy to consumers
Harnem Insurance Group, Inc. and Pro-Source Insurance Agency, LLC values your
privacy. This notice describes how we collect, use, secure and share non-public
personal information. We are providing this notice as a result of your involvement as an
insured, customer, or individual.
Our privacy principles
We do not sell consumer information.
We do not provide consumer information to persons or organizations outside our
Harnem Insurance Group, Inc. and Pro-Source Insurance Agency, LLC
companies who are doing business on our behalf, for their own marketing
purposes.
We contractually require any person or organization providing products or
services to consumers on our behalf to protect the confidentiality of Harnem
Insurance Group, Inc. and Pro-Source Insurance Agency, LLC consumer
information.
We may share consumer information and permit others to use that information if
you give us your consent, it is necessary to complete a transaction you request or
it is otherwise permitted by law.
We do not share consumer medical information with anyone within the State Farm
family of companies, unless you expressly authorize it or we are permitted or
required by law to do so.
Information we may collect
We collect and use information we believe is necessary to administer our business and
to provide you with service. We may collect and maintain several types of consumer
information needed for these purposes. For example, we collect information:
From you, through written correspondence and telephone or in-person
interviews, such as your address and phone number.
From non-Harnem Insurance Group, Inc. and Pro-Source Insurance Agency,
LLC companies, such as your driving record and claim history.
How we use information about you
We use consumer information to process and provide services you request.
Information disclosure
We may share information about our experiences with you within our Harnem Insurance
Group, Inc. and Pro-Source Insurance Agency, LLC and agents to better serve you and
to assist in meeting your service needs. We may also disclose consumer information
about you to persons or organizations inside or outside our company with your consent
or as necessary to complete a transaction you request or as permitted or required by
law. We share consumer information as necessary to handle your request and to
protect you against fraud and unauthorized transactions.
Harnem Insurance Group, Inc. and Pro-Source
Insurance Agency, LLC protects consumer
information
We maintain physical, electronic and organizational safeguards to protect consumer
information. We continually review our policies and practices, monitor our computer
networks and test our security to help ensure the safety of consumer information.
Your right to know personal information
As an individual, you have certain rights to know what personal information we've
recorded:
Once we have received a written request for access to recorded personal
information which is reasonably locatable and retrievable, within 30 days we will:
o inform you of the nature and substance of the recorded personal
information in writing, by telephone or by other oral communication.
o permit you to see and copy, in person, the recorded personal information
(except medical-record information) which applies to you or provide you
with copies of this information by mail, whichever you prefer.
o inform you of the persons, if recorded, to which the personal information
(except medical-record information) has been disclosed in the two years
prior to your request. If the identities have not been recorded, we will
provide you with the names of those insurance institutions, agents,
insurance-support organizations or other persons to whom such
information is normally disclosed.
o provide you with a summary of the procedures by which you may request
correction, amendment or deletion of recorded personal information.
Harnem Insurance Group, Inc and Pro-Source Insurance Agency, LLC does not
have access to.Medical-record information — Subject to a few state exceptions,
medical-record information provided by a medical-care institution or a medical
professional generally will be disclosed by a medical professional and who is
licensed to provide medical care for the conditions to which the information
applies..
In some circumstances, our obligations to you regarding access to recorded
personal information may be satisfied by referring you to an insurance-support
organization.
Your rights regarding access to recorded personal information apply to the
information collected and maintained in connection with insurance transactions.
These rights do not extend to information collected in connection with or in
reasonable anticipation of a claim or civil or criminal proceeding.
Your right to correct personal information
As an individual, you have the following rights in regard to the correction, amendment or
deletion of recorded personal information:
Within 30 days of receiving your written request to correct, amend or delete any
recorded personal information we have, we will:
o correct, amend or delete the portion of the recorded personal information
in dispute or
o notify you of our refusal to make the correction, amendment or deletion,
the reasons for the refusal and your right to file a protest statement.
If the recorded personal information is corrected, amended or deleted, you will be
notified in writing and this information will be furnished to:
o Any person you have designated.
o any insurance-support organization whose primary source of personal
information is insurance institutions, if it has systematically
received recorded personal information about you from us
o any insurance-support organization that furnished the personal
information that has been corrected, amended or deleted.
If you disagree with a refusal to correct, amend or delete recorded personal
information, you may file a:
o concise statement setting forth what you think is the correct, relevant or
fair information and
o concise statement of the reasons why you disagree with the refusal to
correct, amend or delete recorded personal information.
If you file either of the statements described above, State Farm will:
o file the statement with the disputed personal information and provide a
means by which anyone reviewing the disputed personal information will
be made aware of the statement and have access to it.
o in any subsequent disclosure of the recorded personal information that is
the subject of disagreement, clearly identify the information in dispute and
provide the statements that have been filed.
o furnish the statement to any of the three categories of persons and
organizations covered in the second bullet.
Your rights regarding the correction, amendment or deletion of recorded personal
information apply to the information collected and maintained in connection with
insurance transactions. These rights do not extend to information collected in
connection with or in reasonable anticipation of a claim or civil or criminal
proceeding.
Finally, we feel you should know that insurance-support organizations, which furnish
personal information to insurance companies, may retain copies of this information in
their files and may disclose the information to others.
You may exercise your right to correction by submitting a written request using one of
the following options.
Writing us at:
Harnem Insurance Group, Inc.,
Pro-Source Insurance Agency, LLC
2121 W Spring Creek Parkway, suite 210
Plano, TX 75023
