Privacy Policy Statement

Harnem Insurance Group, Inc. and Pro-Source Insurance Agency, LLC values your privacy. This notice describes how we collect, use, secure and share non-public personal information. We are providing this notice as a result of your involvement as an insured, customer, or individual.

Our privacy principles

  • We do not sell consumer information.
  • We do not provide consumer information to persons or organizations outside our Harnem Insurance Group, Inc. and Pro-Source Insurance Agency, LLC
  • companies who are doing business on our behalf, for their own marketing purposes.
  • We contractually require any person or organization providing products or services to consumers on our behalf to protect the confidentiality of Harnem
  • Insurance Group, Inc. and Pro-Source Insurance Agency, LLC consumer information.
  • We may share consumer information and permit others to use that information if you give us your consent, it is necessary to complete a transaction you request or it is otherwise permitted by law.
  • We do not share consumer medical information with anyone within the State Farm family of companies, unless you expressly authorize it or we are permitted or required by law to do so.


Information we may collect
We collect and use information we believe is necessary to administer our business and to provide you with service. We may collect and maintain several types of consumer information needed for these purposes. For example, we collect information:

  • From you, through written correspondence and telephone or in-person interviews, such as your address and phone number.
  • From non-Harnem Insurance Group, Inc. and Pro-Source Insurance Agency, LLC companies, such as your driving record and claim history.

How we use information about you

We use consumer information to process and provide services you request.

Information disclosure

We may share information about our experiences with you within our Harnem Insurance Group, Inc. and Pro-Source Insurance Agency, LLC and agents to better serve you and to assist in meeting your service needs. We may also disclose consumer information about you to persons or organizations inside or outside our company with your consent or as necessary to complete a transaction you request or as permitted or required by law. We share consumer information as necessary to handle your request and to protect you against fraud and unauthorized transactions.

Harnem Insurance Group, Inc. and Pro-Source Insurance Agency, LLC protects consumer information.  We maintain physical, electronic and organizational safeguards to protect consumer information. We continually review our policies and practices, monitor our computer networks and test our security to help ensure the safety of consumer information.

Your right to know personal information

As an individual, you have certain rights to know what personal information we've recorded:
Once we have received a written request for access to recorded personal information which is reasonably locatable and retrievable, within 30 days we will:

  • inform you of the nature and substance of the recorded personal information in writing, by telephone or by other oral communication.
  • permit you to see and copy, in person, the recorded personal information (except medical-record information) which applies to you or provide you with copies of this information by mail, whichever you prefer.
  • inform you of the persons, if recorded, to which the personal information (except medical-record information) has been disclosed in the two years prior to your request. If the identities have not been recorded, we will provide you with the names of those insurance institutions, agents, insurance-support organizations or other persons to whom such information is normally disclosed.
  • provide you with a summary of the procedures by which you may request correction, amendment or deletion of recorded personal information.

Harnem Insurance Group, Inc and Pro-Source Insurance Agency, LLC does not have access to.Medical-record information — Subject to a few state exceptions, medical-record information provided by a medical-care institution or a medical professional generally will be disclosed by a medical professional and who is licensed to provide medical care for the conditions to which the information applies..

In some circumstances, our obligations to you regarding access to recorded personal information may be satisfied by referring you to an insurance-support organization.  Your rights regarding access to recorded personal information apply to the information collected and maintained in connection with insurance transactions. These rights do not extend to information collected in connection with or in reasonable anticipation of a claim or civil or criminal proceeding.

Your right to correct personal information

As an individual, you have the following rights in regard to the correction, amendment or deletion of recorded personal information:
Within 30 days of receiving your written request to correct, amend or delete any recorded personal information we have, we will:

  • correct, amend or delete the portion of the recorded personal information  in dispute or
  • notify you of our refusal to make the correction, amendment or deletion, the reasons for the refusal and your right to file a protest statement.
  • If the recorded personal information is corrected, amended or deleted, you will be notified in writing and this information will be furnished to:
    • Any person you have designated.
    • Any insurance-support organization whose primary source of personal information is insurance institutions, if it has systematically
    • received recorded personal information about you from us 
    • Any insurance-support organization that furnished the personal information that has been corrected, amended or deleted.

If you disagree with a refusal to correct, amend or delete recorded personal information, you may file a:

  • concise statement setting forth what you think is the correct, relevant or fair information and
  • concise statement of the reasons why you disagree with the refusal to correct, amend or delete recorded personal information.

If you file either of the statements described above, State Farm will:

  • file the statement with the disputed personal information and provide a means by which anyone reviewing the disputed personal information will
  • be made aware of the statement and have access to it.
  • in any subsequent disclosure of the recorded personal information that is the subject of disagreement, clearly identify the information in dispute and
  • provide the statements that have been filed.
  • furnish the statement to any of the three categories of persons and organizations covered in the second bullet.

Your rights regarding the correction, amendment or deletion of recorded personal information apply to the information collected and maintained in connection with insurance transactions. These rights do not extend to information collected in connection with or in reasonable anticipation of a claim or civil or criminal proceeding.

Finally, we feel you should know that insurance-support organizations, which furnish personal information to insurance companies, may retain copies of this information in their files and may disclose the information to others.  You may exercise your right to correction by submitting a written request using one of the following options.
Writing us at:
Harnem Insurance Group, Inc.,
Pro-Source Insurance Agency, LLC
2121 W Spring Creek Parkway, suite 210
Plano, TX 75023

Disclaimer

Please contact our office at 214-227-1010 to discuss specific coverage details and your insurance needs. In order to protect your privacy, please do not send us your confidential personal information by unprotected email. Instead, discuss that personal information with us by phone.

Statements on this website as to policies and coverage's and other content provide general information only and we provide no warranty as to their accuracy. Clients should consult with their licensed agent as to how these coverage's pertain to their individual situation.

Information provided on this website does not constitute professional advice. If you have legal, tax or financial planning questions, you need to contact a qualified professional.

Notice of Insurance Information Practices

Personal information about you, including information from a credit report and loss history may be collected from persons other than you in connection with this application for insurance and subsequent policy renewals. You have the right to review your personal information in our files and can request correction of any inaccuracies. Such information as well as other personal and privileged information collected by us or our agents may in certain circumstances be disclosed to third parties without your authorization to assist in servicing your account. A more detailed description of your rights and our practices regarding such information can be accessed by contacting your agent or broker and asking for additional details about our information and disclosure practices.

Any person who knowingly and with intent to defraud any insurance company or another person files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime and subjects the person to criminal and (NY: substantial) civil penalties. (Not applicable in CO, HI, NE, OH, OK, OR, or VT; in DC, LA, ME, TN, VA and WA, insurance benefits may also be denied).

Cookies

A cookie is a piece of data that is stored on a visitor's hard drive while they are visiting this Web site. We may utilize a short-lived form of cookie when you visit this site. At Pro-Source Insurance Agency/ Harnem Insurance Group, a cookie is only used to identify one unique visitor from another visitor during a particular session. A session is the period of active site-use while that unique visitor is linked to our server. We may use cookie technology during a session as a tool to carry forward your input information during the enrollment process. This enables the visitor to input their information once and have the information appear later during the enrollment process. No personally identifiable information is stored on the cookie. The cookie expires and is deleted from the visitor's computer as soon as they close their browser or if they are not actively browsing our Web site for more than 20 minutes. Should a previous visitor to our Web site return for a new session, they will be issued a new cookie and in no way will they be recognized as a visitor from a previous visit or session.

Third Party Links

This Web site may contain links to third party Web sites that are not controlled by Pro-Source Insurance Agency/ Harnem Insurance Group. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that we are not responsible for the content of third party Web sites linked to us nor are we responsible for the privacy policy or practices of third party Web sites linked to Pro-Source Insurance Agency/ Harnem Insurance Group. Our Privacy Policy only applies to information we collect from you while you are at and while you are actively in a session with Pro-Source Insurance Agency/ Harnem Insurance Group. If you should link to a third party Web site from Pro-Source Insurance Agency/ Harnem Insurance Group, we strongly encourage you to review and become familiar with that Web site's privacy policy.

Mobile Text Messages

By providing my phone number to Pro-Source Insurance Agency/ Harnem Insurance Group, I agree and acknowledge that Pro-Source Insurance Agency/ Harnem Insurance Group may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out by replying “STOP”.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. This information will not be shared with any third parties.

Changes In Our Privacy Policy

We reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes.

If you have any questions about our privacy policy, please feel free to contact us at 214-227-1010.